A monitoring system not only needs to work for you, but with you as well. Here at Mesa, we understand that every situation is unique, which is why we dedicate ourselves to helping you adapt our systems to meet your specific needs and requirements. Our multiple monitoring system solutions provide our customers with a unique offering that will address the demanding needs of any regulated environment. For example, equipped with complete activity reporting, your Mesa CMS will enable you to review a specific piece of equipment on a given day, down to an exact moment to highlight an excursion and the effect of the corrective actions taken thereafter. You will always have the verifiable documentation you need, available at a moment’s notice. Let our team work with you to determine the ideal solution to meet your needs and give you the peace of mind you have been looking for.
After completing the initial IQ, OQ, and PQ services on your freezers, incubators, or other temperature controlled equipment, Mesa can perform an annual or semi-annual temperature mapping of the equipment. This ensures that the equipment is still operating with the same certainty as the day it was first put into service.
Annual Service, Calibration, PM and Data Migration Agreements
To receive maximum benefit from your Mesa Labs system, we offer annual service agreements. With these agreements, you can feel confident that your system will always perform at its best. Service is provided by trained Mesa experts.
A Service Contract option includes our 24/7 phone and online technical support, warranty on Mesa parts, and three on-site event service calls per year.
An Annual OVIC option covers Mesa technicians going on-site once per year to perform a full system operational verification and input calibration. Software updates are included.
Optional yearly Calibration or Preventive Maintenance (PM) of your AmegaView system as alternatives to a full OVIC are available to fit your budget and less regulated requirements for your system.
The optional Annual Support Plan includes our 24/7 phone and online technical support, warranty on parts and software updates.
CheckPoint also offers Snap-calibration services for probes.
Over time, servers can grow old or need upgrading, so changes need to be made in order to keep up with new technology and software. Your CMS may require data migration as part of this upgrade. Mesa offers optional data migration services for our factory certified technicians to go on-site at your facility or remotely work with your IT personnel to perform the migration. We then execute a protocol to verify the migration was successful and supply you with documented results in case they should be required as part of an audit, or to verify the system is still operating smoothly.
With Mesa, you get more than just a Continuous Monitoring System (CMS). You get a partner. From the very start, one of our dedicated Project Managers (PMs) is assigned to you and your team to ensure that the installation process flows smoothly and efficiently. Your PM is in charge of coordinating the details, starting with a full interview during our pre-installation process to identify the equipment high/low limits, system user information, and more, to build the foundation of a successful CMS. Your PM will be there every step of the way, guiding you through the process of customizing your monitoring system to meet your unique needs and requirements. In combination with our 24/7 Technical Support team, you can rest assured that we will be there for you when you need us.
Mesa is your partner for complete cGMPx validation services. Our documentation is tried and true, proven through audits and fulfilling the most stringent regulatory requirements for monitoring and reporting. We can perform thorough IQ/OQ/PQ services and deliver the verifiable documentation you need to support your facility in the run-up to your semi or annual audits.
NIST-traceable Calibrations are performed in Mesa’s fully accredited ISO 17025 calibration lab located in Lakewood, CO – Mesa’s headquarters and site of medical device and quality assurance equipment manufacturing. Mesa Labs’ system components are manufactured by our certified technicians and have a proven track record with systems in the field for well over a decade. When you buy our system, you work directly with the manufacturer, a Mesa trained and certified technician, and you are connected with a large Mesa support staff. Your system will be manufactured, installed, calibrated and maintained by factory trained Mesa employees, eliminating the need for costly third party companies.
Mesa has provided products to the healthcare, food and pharmaceutical industry for over 30 years. Strategic acquisitions have positioned us to provide a wide range of quality made equipment well suited to the challenges of the regulated marketspace, detailed and intuitive software, and reliable reporting for all industries and regulations.